By purchasing from Chic Cheval, you agree to abide by our terms and conditions of service.

1. Dispatch Policy.

While every effort will be made to ensure that all items shown are in stock, I offer no guarantee of availability and this electronic publication does not constitute an offer of sale. Goods are normally dispatched within 72 hours of receiving your order and you will receive notification of dispatch and tracking details from Royal Mail. If I am unable to dispatch your order within 7 days, I will contact you by e-mail or telephone with an estimated dispatch date and offer you the option of cancelling the order.

2. Prices and Tax.   

The price shown for the goods excludes postage and packing. Postage charges will be added at checkout, or manually by myself for bespoke postal services. You, the customer, will be made aware of postal charges as you complete check out. The charge is calculated by the website.
We reserve the right to change prices and specifications without notice.

3.Cancellation and Returns.

If you are not satisfied with the goods you have received, or have made an error when you placed your order, you have a right to cancel your contract with Chic Cheval Brush Store within 14 days of receipt of your order. You may return all, or part, of your order to receive either replacement goods or a full refund, less postage costs. 

Please note that any 'Special Orders'  or 'Personalised' orders are non returnable. A 'Special Order' is any product that you have asked to buy that is not included in Chic Cheval Brush Stores usual range of stock. A 'Personalised' item is any item that Chic Cheval Brush Store has had customised for you.

Any 'Sales' items are not returnable. A 'Sales' item in any item that has had its price reduced within The Store/Website. 

CANCELLING YOUR ORDER

Should you wish to cancel your order once you have placed it, please contact me as soon as possible to prevent your order being shipped. I will then action a refund to you via your original payment method.

If you have received your goods and wish to cancel your order i.e return all or some of your goods, you have 14 days from receipt of your goods to notify me of any returns you would like to make.     

Your cancellation needs to be in writing via an email or messenger service. I will issue you with a returns number along with a returns address. Your item/s need to be received by myself with 14 days of issuing the returns number to you. 

PLEASE NOTE:

• I do not reimburse the postage charges in either direction unless the goods are faulty.
• You must make your own arrangements to return the goods to me. Please use a tracked and signed for service because I cannot accept any liability in the event of goods going missing or non-delivery.
• The item/s need to be returned to me in perfect unused condition with all original packaging and labels.
• Please enclose a covering note showing the returns number and advising me if you wish to exchange the item you are returning for another product. There will be a postage fee if you require a further item/s to be sent out to you. I will contact you with regards to this.
• A refund will be issued to you via your original payment method.
• Please note it make take up to 5 working days for the refund to show in your bank account or on your card.
  

RETURNS (FAULTY GOODS)

In the extremely unlikely event of goods needing to be returned because they are faulty please contact me for a returns number and returns address.

• Under no circumstances should an item be used when you consider it to be damaged or faulty on arrival, because you will be deemed to have accepted the goods in their condition. If you find the fault after initial use, please immediately cease to use the product.
• In the event that you have a faulty item that is not repairable, a replacement will be issued.
• If you are sending a faulty product back for replacement I do require the product to be received by myself before supplying a replacement. 
• There is no postage charge to send you your repaired or replaced item.
• You must make your own arrangements to return the goods to me. Please use a tracked and signed for service because I cannot accept any liability in the event of goods going missing or non-delivery.
  
• Return postage will only be refunded up to the cost of Royal Mails 48 Hour Tracked and Signed for service.
• In some cases i.e Clipper and Trimmer returns, there may be a delay in returning your items to you due to them having to be forwarded to my supplier for repair and then the item having to be returned to me. I will make every effort to keep you updated of progress in this eventuality.

Please note items purchased from my trade stand, or collected in person are not available for refund but a credit note will be offered with 28 days of purchase subject to proof of purchase. 

4. Colours.

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. If colours vary drastically from the item description I will contact you.

5. Confidentiality.

All confidential information is held securely and only transmitted in encrypted form (via SSL). We do not hold any credit/debit card details as all payments are handled through a third party i.e. PayPal, Stripe and Sum-Up. Customer details are not passed on to third parties and are used only in accordance with GDPR (General Data Protection Regulations).

6. Indemnity.

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

7. Jurisdiction.

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

8. Consumer Rights.

None of the above Terms and Conditions affect your statutory consumer rights.

9. Company information.

Chic Cheval Brush Store is the trading name of Anita Dodd.