By purchasing from Chic Cheval, you agree to abide by our terms and conditions of service.

SHIPPING

Orders will be dispatched twice a week, via the Post Office on a second class, signed for service (for deliveries of under 2kg, approx 6-7 brushes). You need to allow up to 5 working days for this service. The cost of this service is £4.20 within the UK.

I will let you know when your order has been dispatched via email or a messaging service.

If you require a different service, i.e. First Class or a large parcel over 2kg please contact me for a price/quotation.

If you require shipping to other countries please contact me for a price/quotation.

I try to be environmentally friendly, and recycle as much as possible. So, don’t be surprised if your order turns up in a pre-used box! It's what's inside that matters! However, if required, I can offer a bespoke gift wrapping service for any occasion and send your gift to the lucky recipient. A message can be added on your behalf.

RETURNS

Should you wish to cancel your order once you have received your goods, you have 14 days to do so. This needs to be in writing, via email or a messenger service. I will issue a returns number, along with the returns address. Your item/s need to be received by myself within 14 days of issuing the returns number.

PLEASE NOTE:

  • I do not reimburse the postage charges in either direction, unless goods are faulty.

  • You must make your own arrangements to return goods to me and you are responsible for the cost of the return postage. I suggest you send the items back via a signed for service because I cannot accept any liability in the event of non-delivery.

  • The items need to be returned to me in perfect order, along with the receipt/invoice and a covering letter, showing the returns number.

A refund, less postage, will be issued via the method I received your payment. 

This does not affect your statutory rights.

Please note that any 'Special Order' items are not returnable.  A 'Special Order' is any product that you have asked to buy that is not included in Chic Cheval's usual range of products.

Any 'Sales' items are not returnable.  A 'Sales' item in any item that has had its price reduced.

Should you wish to exchange an item a postage fee will apply. Please give full details of your requirements in the covering letter.

RETURNS (FAULTY GOODS)

In the extremely unlikely event of goods needing to be returned because they are faulty please contact me for a returns number and returns address.

  • Under no circumstances should an item be used when damaged/faulty, as you will be deemed to have accepted the goods in their condition.

  • You must make your own arrangements to return goods to me. I suggest you send the items back via a Royal Mail 2nd class signed for service because I cannot accept any liability in the event of non-delivery.

A full refund will be given via the method that I received your payment. Postage in both directions will be reimbursed.

Return postage will only be refunded up to the cost of 2nd class Royal Mail, signed for service.

Should you wish to swap or exchange the faulty item there will be no postage charge to ship the replacement item to you. If you require an exchange please give full details of your requirements.


PRIVACY POLICY AND COOKIES

Chic Cheval is committed to protecting your security when you choose to shop with me online, at a show or via collection.

All information processed through my website is encrypted and passed through a secure connection to ensure your sensitive data remains private to you. I use Internet standard encryption technology which scrambles your sensitive data when you transmit it to us. This technology is known as a Secure Sockets Layer (SSL) and I am constantly reviewing the technology I use to provide you with the maximum level of security whilst using my website.

Information which is obtained about you is used purely for order processing in accordance with GDPR (General Data Protection Regulations). I will not sell, or share, your personal information to any third parties.

Information, personal to my customers, is used in the following ways:

  • To efficiently process orders.

  • To efficiently deliver orders. My carefully selected third party couriers (Royal Mail and Parcelforce) are provided with your name, address and contact numbers to allow them to deliver your goods.

  • When I am provided with an email address and a mobile telephone number, I may also pass this information on to the courier so you receive updates via email and text, notifying you of the status of your delivery.

  • I will only contact you by telephone if I experience issues related to order processing or if I suspect that fraudulent activity has taken place. If I suspect fraudulent activity has taken place, I may disclose personal information, if so required, to the police.



COOKIES (COLLECTION OF ANONYMOUS DATA)

Cookies are used on this website.

You consent to our cookies if you continue to use this website.

Defined: a cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use the information we obtain from a cookie in the administration of this website.

You can, should you choose, disable the Cookies from your browser and delete all Cookies currently stored on your computer. This may prevent you from taking full advantage of the website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu.


Chic Cheval also monitors the amount of visitors to the web site, the time of their visit and which pages/items were viewed.

TERMS AND CONDITIONS

1. Dispatch Policy.

While every effort will be made to ensure that all items shown are in stock I offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 72 hours. If I am unable to dIspatch your order within 7 days, I will contact you by e-mail or telephone with an estimated dIspatch date and offer you the option of cancelling the order.

2. Prices and Tax.

The price shown for the goods excludes postage and packing. Postage charges will be added at checkout, or manually by myself for bespoke postal services. You, the customer, will be made aware of postal charges before they are made. An estimate will be given on request.
The price you pay includes VAT.
We reserve the right to change prices and specifications without notice.

3.Cancellation and Returns.

If you are not satisfied with the goods, you have a right to cancel the contract and return the goods at your own expense within 14 days and receive either a full refund, less postage costs, or replacement goods. Please see my Returns Policy. The maximum delay for return of goods is 14 days from the day you receive your returns number.

Please note it is not possible to return items that are a 'Special Order' ie products that are not normally stocked by Chic Cheval.

Items that are wrongly ordered, will be subject to a postage/admin charge on second delivery.
For all orders outside the UK please email for prices of postage.

4. Colours.

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

5. Confidentiality.

All confidential information is held securely and only transmitted in encrypted form (via SSL). We do not hold any credit/debit card details as all payments are handled through a third party i.e. PayPal and Sum-Up. Customer details are not passed on to third parties and are used only in accordance with GDPR (General Data Protection Regulations).

6. Indemnity.

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

7. Jurisdiction.

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

8. Consumer Rights.

None of the above Terms and Conditions affect your statutory consumer rights.

9. Company information.

Chic Cheval is the trading name of Anita Dodd.